This study of buying online consumer behaviour was conducted by Behaviour & Attitudes on behalf of the Competition and Consumer Protection Commission (CCPC). The research was undertaken through a face-to-face, in-home survey of 1,001 adults aged 16+.
Goods/products continue to be the main items purchased online (77%), while 67% have purchased flights/holidays/hotels online
The incidence of Irish adults shopping online remains relatively stable at 58% (55% in 2014). Nevertheless, some cohorts have become more active online shoppers with the main increases among:
50-64 year olds (+16%), those living in Leinster (+7%) and those in rural communities (+7%)
The main issues experienced with purchasing online has been with delivery
Awareness that non EU online purchases are subject to different rights and that a ‘cooling off period’ exists have both increased vs 2014, +8%pts and +12%pts respectively
Mainly driven by the U50s, ABC1s and those living in Dublin