The Consumer Rights Directive (CRD) came into force in 2014 and introduced a number of important changes to consumer law.
It provides consumers with increased protection in distance selling (e.g. online) and off-premises (e.g. doorstep sales) contracts. The CRD was implemented in Ireland as Regulations. These have introduced a number of new provisions and changes to existing obligations which traders must comply with, including an extended withdrawal period.
Extended Withdrawal Period
Under the Regulations consumers can withdraw from a distance or off-premises contract within 14 days of receiving goods or within 14 days of completing a contract in the case of a service. You must make a model cancellation form available to consumers. You must also inform the consumer of their right to withdraw. If you do not inform the consumer of the right of withdrawal, the cancellation period will be extended to 12 months from the date it would have expired had the information been provided.
Other requirements under the CRD