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Our comprehensive research programme develops evidence based and informed insights into consumer behaviour. We publish our insights so that other organisations can understand consumer behaviours and experiences.
Consumer shopping behaviour August 2013
Consumer behaviour - switching, making complaints and shopping
Consumer behaviour and making complaints
Research on consumer switching behaviour, August 2012
Survey on back-to-school costs
June 2012 research on shopper trends
Market research on online discount sites
Market research on travel abroad
March 2012 research on shopper trends
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