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Our comprehensive research programme develops evidence based and informed insights into consumer behaviour. We publish our insights so that other organisations can understand consumer behaviours and experiences.
Research on scams
December 2009 research on shopper trends
February 2010 report on consumer switching
January 2010 report on Consumer Empowerment and Complaints
Household Budgeting and Impact of Recession
September 2009 report on Consumer Empowerment and Complaints
August 2009 report on switching
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