Compliance Notice - TRK Holdings Limited trading as Glencara
Enforcement type:
Compliance Notice
Date:
13 December 2024
Relevant legislation:
Prohibited act or practice contrary to Section 67(s) of the Consumer Protection Act 2007
Entity/Individual:
TRK Holdings Limited
Trading as:
Glencara
Trading address:
Suite 10327, Unit 1,77 Sir John Rogerson’s Quay, Dublin 2, D02 F540
Type of business:
Online jewellery sales
Summary:
TRK Holdings Limited trading as Glencara were found to have engaged in a prohibited act or practice by contravening Part 5 of the Consumer Rights Act 2022 (the “2002 Act”), as they they failed to comply with their obligations as a trader under section 117 (3) of the 2022 Act namely that they failed to reimburse consumers without undue delay and in any event not later than 14 days after the day on which it is informed of the relevant consumer’s decision to cancel their contract.
The CCPC served a Compliance Notice on TRK Holdings Limited trading as Glencara which took effect on 13 December 2024 directing it to do the following:
- TRK Holdings Limited, trading as Glencara, is hereby directed to comply with its obligation under the 2022 Act to reimburse any consumer who informs it of their decision to cancel their contract. TRK Holdings Limited, trading as Glencara, must reimburse all such consumers without undue delay and in any event not later than 14 days after the day on which it is informed of the relevant consumer’s decision to cancel the contract.
The Compliance Notice took effect on 13/12/2024.
Media enquiries: communications@ccpc.ie
