Shopping

Buying goods

What are your rights when you buy goods? How do guarantees and warranties work? Are your rights the same when you shop in the sales?

Faulty goods

What are your rights if something turns out to be faulty? There are a number of potential options.

Buying in the EU

When you buy goods or services from an EU based business, you have strong consumer rights. This page covers your rights when you buy from a business in another EU country.

Buying outside the EU

Find out your consumer rights when buying from businesses outside the EU.

Shop closure

Find out how you could lose money if you paid for something you haven’t yet received and the business closes down.

Buying online or on your doorstep

You have additional rights when you buy online, on your doorstep, by mailorder or by telephone. Learn more about these rights.

Gift voucher

Consumer rights for certain gift vouchers are set down in law. Find out what kind of voucher you have and what rights apply.

Pricing

Find out the rules on how prices should be displayed for goods and services.

Misleading ads

Advertising is seen as misleading if it involves false, misleading or deceptive information. Find out more and see some examples.

Chargeback

If you run into a problem, you may want to dispute a card transaction. Find out about chargebacks and how to request one.