How to make a complaint
How and where you make a complaint about your pension will depend on the type of pension you have. Please see the table below for information.
| Type of pension | Who to contact |
| State pensions | The Department of Social Protection |
| Personal Pension Plan (PPP)
Personal Retirement Savings Account (PRSA) – only if you bought it yourself |
Contact the insurance company and make an internal complaint first.
If you are still not satisfied contact the Financial Services & Pensions Ombudsman (FSPO). Get information on making a complaint. |
| Occupational Pension
PRSA (if provided by your employer) |
Contact your employer and make an internal complaint.
You can also contact:
|
| Public Service | Contact the HR Division in your workplace and request a copy of the Internal Disputes Resolution (IDR) procedure.
If you are still not satisfied contact the Pensions Authority. |
Type of pension:
Personal Pension Plan (PPP), Personal Retirement Savings Account (PRSA) – only if you bought it yourself
Who to contact:
Contact the insurance company and make an internal complaint first.
If you are still not satisfied contact the Financial Services & Pensions Ombudsman (FSPO).
Get information on making a complaint.
Type of pension:
Occupational Pension, PRSA (if provided by your employer)
Who to contact:
Contact your employer and make an internal complaint.
You can also contact:
- the administrator of the plan
- the trustees of the plan
- the Pensions Authority and the Financial Services & Pensions Ombudsman
- Get information on making a complaint.
Type of pension:
Public Service
Who to contact:
Contact the HR Division in your workplace and request a copy of the Internal Disputes Resolution (IDR) procedure.
If you are still not satisfied contact the Pensions Authority.
