FAQ Friday: The Gift Voucher questions you were too afraid to ask!

August 16, 2024

We’ve all received gift vouchers as presents, and we’ve all given them as presents too! But did you know that Irish consumers have certain protections when it comes to buying gift vouchers, also known as gift cards. However, these laws don’t apply to every type of voucher, so it’s important to know which type you have and what rights apply.

To help you know your rights before you next buy a gift voucher, here are our most frequently asked questions:

What is the minimum expiry date for gift vouchers?

Standard gift vouchers must have a minimum expiry date of five years. This date should be provided to you in writing or via emailS. It’s important to note that if it is a non-standard voucher e.g. for an ‘experience’ that must be used on a particular date or within three months, the standard voucher rules do not apply.

Do I have to spend the full amount of the voucher in one go?

No, you don’t. If you use only part of the gift voucher and the remaining balance is more than €1, the business should refund the difference. This can be done in cash, through electronic transfer (debit/credit card), or by giving you another voucher with the same expiry date as the original.

Can I use more than one gift voucher for a single purchase?

Yes, you can. For example, if an item costs €100 and you have two €50 vouchers, you can use both to pay for the item.

What if I buy a gift voucher from a business in another EU country?

The five-year expiry rule may not apply to gift vouchers purchased from businesses elsewhere in the EU, as there are no EU-wide requirements. Always check the terms and conditions before you buy.

I lost my gift voucher, what now?

Gift vouchers are like cash, so if you lose it, the seller does not have to replace it. If a voucher was made out to you personally and is not transferable, you might get a replacement. This depends on the voucher’s terms and conditions and the company’s policy.

I have a voucher for a company that has gone out of business. Am I entitled to a refund?

If a company goes out of business before you use the voucher, it might be difficult getting you money back. Such businesses typically end up owing multiple debts and you may find yourself down the priority list. However, you should still make a written claim to the administrator or liquidator, providing proof of your voucher.

If you bought the voucher with your debit/credit card, you could ask your bank about a chargeback.

By understanding these rights, you can ensure that you get the full value from your gift vouchers.

Be sure to follow us on Facebook, Instagram and X to keep up to date with your consumer rights.

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