Do you have an issue but don’t know who to contact? It can be confusing to know which organisation can help you with your query.
The tabs below should help you decide who to contact. If you still aren’t sure, you can get in touch with us and we will do our best to point you in the right direction.
For goods
| Authority |
Remit |
| Courts Service of Ireland |
The Courts Service online allows you to take a case in the Small Claims Court. They also provide information on the courts system to the public. |
| European Consumer Centre Ireland (ECC) |
ECC Ireland offers consumers advice on their rights when buying from another EU state. |
| Society of the Irish Motor Industry (SIMI) |
SIMI is a member’s organisation which consists of car dealers, repairers, retailers, and other operators within the motor industry in Ireland. |
| Road Safety Authority (RSA) |
The Road Safety Authority aims to save lives and prevent injuries by reducing the number and severity of collisions on the road. They are also responsible for motor related product recalls. |
For services and digital content/services
For financial products
Other queries
| Authority |
Remit |
| Other government departments |
Other government departments may be able to help you with your query if it falls under their remit. |
| Citizens Information Board |
The Citizens Information Board provides information, advice and advocacy on a broad range of public and social services. |
| Office of the Ombudsman |
The Office of the Ombudsman investigates complaints from people against certain public bodies. |
| Data Protection Commission |
The Data Protection Commission is responsible for protecting people’s privacy rights in relation to the processing of their personal data. |
The CCPC’s remit covers areas including consumer protection, competition law, product safety and credit intermediaries. If you have a query on an area outside of our remit, there are a number of other regulators and public bodies who may be able to help.
The government single point of contact will be able to help direct your query to the correct office.
