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Accessibility

The Competition and Consumer Protection Commission is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

This accessibility statement applies to https://www.ccpc.ie/.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines 2.1 level AA, due to the issues and exemptions listed below.

Non-accessible content

Parts of the ccpc.ie website are not fully accessible, for example:

  • HTML structure: Some pages do not use heading tags in the correct order, or are missing an H1 tag.
  • Keyboard operable: There are areas of the site that cannot be operated using a keyboard.
  • PDF content: Sometimes information is stored in PDF files which are not fully accessible. For example, some documents do not use headings in a meaningful way or contain readable text elements.
  • Colour: A small number of visual elements on the site do not have a clear contrast between the text and the background and as a result may be hard to read.
  • Forms: Not all form elements have meaningful labels which can be read using assistive devices such as screen-reading software.
  • Assistive Technologies: Some users of assistive technology will hear repeated menu items. 
  • Vimeo: Vimeo video active components may not be fully compliant. Since these are third-party elements originating from Vimeo, we have no ability to rectify them.

This list is not exhaustive. We welcome feedback on any areas of the site which could be improved. If you would like support with accessing information or would like alternative versions of content, please contact us.

You can request alternative content, give us feedback or ask for help with the website by:

Exemptions

Some older documents and content are not required, by law, to be made accessible (visit European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 for more information on exemptions).

How we resolve issues

Each week we monitor a scan of a random selection of pages on ccpc.ie by the National Disability Authority (NDA) and seek to understand and resolve issues raised internally or with our third-party web development partner. We welcome feedback from our users on other areas for improvement.

Our team are supported by evaluation from a third-party expert. This work adds to the information from the weekly scan, self-audit and user feedback to help us better understand how users with a range of needs and access requirement experience our site and how we can improve.

Preparation of this accessibility statement

This statement was prepared on 15 May 2024.

To understand the accessibility of our site we:

  • We completed an automated accessibility audit in line with the EU Web Accessibility Directive and reviewed the issues highlighted during the audit of content.
  • The site was evaluated by a third-party expert.

A range of tools including but not limited to Chrome Developer Tools, WCAG Contrast Checker, VoiceOver for Mac were used during these evaluations.

Feedback and contact information

We want to improve the performance of our website for all our users and welcome feedback.

You can email the CCPC web team on webteam@ccpc.ie.

You can telephone the CCPC on +353 1 402 5500.

You can write to the CCPC at Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1, D01 C576.

Enforcement procedure

If you want to complain about the accessibility of the CCPC website, you can contact the Ombudsman by:

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